The terms and conditions outlined herein constitute a formal and contractual agreement between you (the Client) and Trek Me Nepal Pvt. Ltd. regarding our services.

We urge you to review our terms and conditions carefully. A binding contract is formed upon booking any trek, tour, climbing, adventure program, or travel trip. By making a reservation, you agree to the terms, confirm the trip details, and verify the accuracy of your information. Please familiarize yourself with our contract terms. These are crucial for those booking trek, tour, climbing, adventure programs, and travel trips with Trek Me Nepal Pvt. Ltd.

The terms and conditions guide clients on booking confirmations, payments, refunds, cancellations, and any additional fees as per our company policy. By agreeing to these terms, you form a legally binding contract with Trek Me Nepal Pvt. Ltd. for our services.

1. The Booking Contract

Upon the successful confirmation of your reservation, Trek Me Nepal Pvt. Ltd. will issue a formal confirmation once the payment for your trip has been received. It’s important to review the confirmation document carefully and immediately notify Trek Me Nepal Pvt. Ltd. of any discrepancies or missing details. Make sure that the names on the booking match exactly as per your passports or any ID issued by the government.

When making a booking for other travelers, you assume the role of the primary contact for all individuals on that reservation. This involves taking responsibility for all associated payments. Should there be a need for modifications or cancellations, you must inform us, as well as keep the rest of your party updated.

In cases where you’re arranging travel for others, you affirm that you’ve secured all necessary permissions. You must ensure that the information you submit on behalf of others is both complete and accurate. Please note that Trek Me Nepal Pvt. Ltd. is not responsible for any mistakes or missing details in the information you provide to finalize a booking.

2. Booking Nepal Trip

You can process a booking via our website- Trek me Nepal, our third-party websites, our Online Travel Platform, Our International branch offices (Czech Republic, Nordic Region, and Poland), Our Partnership offices (Shangri-la Adventure LLC, USA) or email us at info@trekmenepal.com or business@trekmenepal.com

The term ‘trip’ encompasses all the itineraries and activities purchased from us, such as Trekking, Tours, Climbing, and any other adventure programs we offer.

A formal agreement between the Client and the Company is established only after the Company issues a confirmation invoice or email to the Client.

The Company reserves the authority to adjust the prices of its products (Trek, Tour, Climbing, Adventure/trips) before the confirmation of bookings and the activation of the contract.

The Company disclaims any responsibility for guarantees, side agreements, previous agreements, or service descriptions that are not explicitly stated in this document.

All our trek, tour, climbing, adventure programs, and travel trips are in USD. If you are booking this trip and packages with Trek Me Nepal Pvt. Ltd and making payment in your national local currency, then the same-day exchange rate set by Nepal’s Central Bank is applicable when converting your local currency into USD.

To proceed with your booking, please ensure you submit the following:

• Completed Booking Form: Fill out all the required details in the booking form provided by the company.
• Copy of Your Passport: Attach a clear and legible photocopy or scanned copy of your passport. Ensure that the passport is valid for at least six months from the date of travel.
• Deposit Payment: A deposit amounting to 25% of the total trip cost is required to secure your reservation.
• Non- Refundable: A deposit amount of 25% is non-refundable.
• Remaining Amount: The remaining (final) amount of your Nepal trip amount has two payment options:
  • A– Pay Before Trip Start: You can choose to pay the remaining balance before the commencement of your trip. This is often done a few weeks or days before the start date, as per the company’s policy.
  • B– On Arrival in Nepal: Alternatively, you may settle the final payment in USD| Credit Card upon your arrival day or pre-trip meeting at our office or hotel. To overcome potential extra charges that may arise from credit card transactions or bank transfers, we offer the alternative of making your payment in cash upon your arrival.

Bookings for individual trips should be made at least 40 days in advance. While for a Manasarovar Trip, 40 days before the Trip starts: 100% (full payment) of the trip cost is required at Booking. Once all these booking trip steps are completed, the company will confirm your booking and provide you with further details regarding your trip, including the itinerary, pre-trip information, and any additional requirements.

It’s always a good idea to review the terms and conditions, especially the cancellation policy, before making a deposit.

3. Package Prices

The stated package cost refers to the price for a specific trip, with all included and excluded expenses detailed in the travel proposal. These prices are primarily determined by ground expenses, flight costs, and currency conversion rates. While we endeavor to maintain stable travel costs, there are occasions when increases are unavoidable. We reserve the right to modify the prices of your trekking, touring, climbing, and travel packages at any moment, without prior notification, even up to the departure date. Such adjustments may stem from a variety of factors, such as fluctuations in currency exchange rates, hikes in fuel costs, changes in airfares, airport charges, and variations in seasonal pricing.

4. Last-Minute Booking

Our last-minute booking service caters to clients who need to make urgent travel arrangements. We offer facilitated booking for treks, tours, and climbs in Nepal, accepting full payment within 24 hours. We’re prepared to facilitate your travel promptly.

For immediate assistance, contact our team:

• Bipin Thapa Magar, Operation Manager: +977-9841782705 (Phone/WhatsApp)
• Laxu Sapkota, General Manager: +977-9767657039 (Phone/WhatsApp)
• Prakash Regmi, Marketing and Sales Head: +977-9851361788 (Phone/WhatsApp)
• Email us at info@trekmenepal.com or business@trekmenepal.com. Please note, last-minute bookings for the Manasarovar trip are not available.

5. Payment Method (Applicable for all trips)

You can pay via bank, wire transfer, credit card, or online payment system. Trek Me Nepal accepts all major credit and debit cards.

Swift/ Wire Transfer
Account number: 02801040250535
Bank Name: Nepal Investment Mega Bank Ltd
Bank Address: Naya Baneshwor, Kathmandu, Nepal
Bank P.O. Box: 3412
Phone: 01-4795529 01-4792289 01-4792520
Fax: 4005063, 4005065
Telex No: +977-01 4228229
SWIFT: NIBLNPKTXXX
Note: We are not liable for the bank transaction fee and such charges should be paid by the customer.

Credit Card Payment
Our payment system welcomes the use of Visa, MasterCard, and American Express cards. Please note that a processing fee ranging from 3.5% to 4% will be applied to the transaction amount. This fee is a standard charge by the bank for card transactions and is separate from the overall cost of your trip. Our company does not bear responsibility for this additional bank charge. Please add a credit card processing fee to the payment.

6. Cancellation and Refund Policy

Cancellation policies are as follows:

• 30 days before departure: 5% fee
• 15-29 days before departure: 40% fee
• 7-14 days before departure: 75% fee
• Less than 7 days before departure: 100% fee

To modify your itinerary post-confirmation, notify us in writing 20 days before departure. A 20% fee applies for changes, which will be billed to you. Changes within 20 days are treated as cancellations, incurring respective fees.

Non-utilized services like flights and accommodations are non-refundable. Itineraries serve as guides and are subject to change; we’ll inform you of any known alterations. If unclear about the trip details after booking, you have a 7-day window for a penalty-free cancellation and full refund. This doesn’t apply to bookings made within eight weeks of the trip’s start.

For Manasorvar tours, the Tibet Tourism Authority exclusively manages all aspects. We’re not liable for alterations or cancellations due to unforeseen events. We advise comprehensive insurance to cover any additional expenses incurred.

Note
If you’d like to extend your trip up to a full year without losing your booking, simply send us an email two weeks before your scheduled departure. Should the trip price increase, you’ll be required to pay the difference.

In the event we need to cancel your trip, a full refund of all payments made will be issued.

But if something big and unexpected happens that we can’t control, like a war or a natural disaster, and we cancel, we might keep some of your money to cover what we’ve already spent on your trip.

Our company cannot issue refunds for any portion of the tour, trek, climbing, and adventure program that is not completed, regardless of the circumstances leading to your decision to discontinue the trip. You must discuss your intention to withdraw from the trip with your guide beforehand.

7. Medical Conditions, Health and Fitness

It’s important to be in good physical and mental condition for high-altitude trekking. We recommend a health and fitness check-up with your general practitioner (GP) before you travel with us. Please inform us of any existing medical issues or disabilities when you book your trip.

Participation in our tours, treks, climbing, and adventure programs necessitates a certain fitness level; thus, you are advised to consult your doctor about your health and fitness before embarking on your Nepal journey.

Clients are obliged to inform Trek Me Nepal Pvt. Ltd about any existing health conditions or disabilities that could potentially increase the likelihood of needing medical care or impact travel capability. Not informing the Company may lead to travel denial.